Everything You Need to Know.
Shipping, replacements, warranty and answers to common questions, all in one place. Need anything else? We're a phone call away.
Shipping
- Free standard shipping is included on most orders, usually arriving in 2 to 7 business days depending on your state.
- Free shipping does not apply to distributor pricing, large equipment, or palletized orders, which ship as freight.
- Equipment may carry an added fee based on drop shipping from the manufacturer or our facility.
- Orders ship standard unless you request a different service in advance. For any shipping question, call 1-800-413-1427.
Replacements
- We do not accept returns. The only remedy we offer is a free replacement, and only when you received the wrong item or your item arrived damaged.
- You must report a damaged or incorrect shipment within 48 hours of delivery and include clear photos or video. We cannot process a claim without documentation.
- We do not accept returns or issue refunds for a change of mind or an ordering mistake on your end.
- Custom tinted and special order items follow this same policy. Approved replacements are issued within 7 to 10 days.
Limited Warranty
- Latux warrants its products against manufacturing defects, as supplied, and to meet the specifications on their Technical Data Sheet. Because the finished result depends on surface preparation, mixing, temperature, humidity, cure time, and application, this warranty covers the product as supplied only, not the applied coating.
- Equipment is covered by the original manufacturer's warranty. Proof of purchase is required, and Latux is not liable for consequential or incidental damages.
Read the full policies
Frequently Asked Questions
Yes, on most orders. Distributor pricing, large equipment and palletized orders ship as freight and are not free.
Most orders arrive within 2 to 7 business days, depending on your state.
Yes. Call us at (800) 413-1427 before placing your order and we will set it up.
No. All sales are final. The only remedy we offer is a free replacement when you received the wrong item or it arrived damaged.
Report it within 48 hours of delivery with photos or video. Once approved, we send a free replacement.
Approved replacements are issued within 7 to 10 days.
Yes. We warrant our products against manufacturing defects as supplied. Because the result depends on prep, mixing and application, the warranty does not cover the applied coating. Equipment is covered by the manufacturer's warranty.
Still have questions?
Our team is happy to help with anything about your order, shipping or returns.
Call us (800) 413-1427