Refund policy

LATUX EPOXY & COATINGS REPLACEMENT POLICY

We do not accept returns. The only remedy we offer is a free replacement, and only when an order arrives damaged or the wrong item was shipped.

Free replacements. We will replace your item at no charge if you received the wrong item (we shipped something other than what you ordered), or your item arrived damaged.

Report within 48 hours. You must report a damaged or incorrect shipment within 48 hours of delivery.

Documentation required. You must send clear photos or video showing the damage or the wrong item you received. We cannot process a claim without this documentation.

No other returns or refunds. We do not accept returns or issue refunds for a change of mind, an ordering mistake on your end, or any reason other than a damaged or incorrect shipment. Custom tinted and special order items follow this same policy.

Manufacturing defects. Product defects are handled under our Limited Warranty.

Approved replacements are issued within 7 to 10 days. 
Questions? Call 1-800-413-1427 or email info@latuxepoxy.com.